CityMed – Online Appointment Booking Guide

Welcome!

To begin your online booking, please enter your information in the fields provided.

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Consent to Electronic Communication

By providing your email, phone number, or other contact details, you consent to CityMed contacting you through electronic methods such as:

• Email

• SMS/Text

• OceanMD messages

• Telehealth platforms

You may withdraw this consent at any time by notifying the clinic in writing.

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1. Attached Patients (Registered Patients Only)

If you are already attached to a CityMed doctor or nurse practitioner, please book using our OceanMD online system.

Choose your clinic:

• White Rock – Book Online

• Surrey – Book Online

Note:
Online booking is available only for registered patients.
New patients cannot book online.

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2. Need Help With Online Booking?

If you do not know how to use the online booking system or need assistance:

👉 Please visit our wonderful MOA team at the front desk,
or call 📞 604-385-1493
Press 1, 2, 3, or 4 to reach an MOA.

We will gladly help guide you through the process.

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3. Urgent Appointments

If you cannot find the date or time you need online and your concern is urgent:

📞 Call 604-385-1493
Press 1, 2, 3, or 4
An MOA will review your situation and may book an urgent slot on a case-by-case basis.

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4. Walk-In Appointments

Walk-in visits (in-person or telehealth) are available at CityMed White Rock and Surrey.
Please check availability using the booking links.

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5. Telehealth Appointments

Avee Health (Covered by MSP)

• White Rock Telehealth – Avee Health

• Surrey Telehealth – Avee Health
  Email: support@avee.health
  Phone: +1 (604) 484-0637
  Fax: +1 (604) 484-2122

Gibson Health (Private Pay)

Contact Gibson Health directly for private telehealth appointments.

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6. Special Appointment Types (White Rock Only)

• ICBC Driver’s Medical Exams

• ICBC/WCB Injury Appointments

• PAP Test Clinic (New Patients Welcome)

• IUD Removal Clinic (New Patients Welcome)

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7. Why Book Online?

• Available 24/7

• No waiting on hold

• Easy to cancel or reschedule

• Instant confirmation

• Choose the most convenient time

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8. How to Book

1. Click on your clinic’s booking link.

2. Select your appointment type.

3. Choose your preferred date and time.

4. Enter your information.

5. Confirm your appointment.

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9. ICBC / WorkSafeBC Appointments

Please have ready:

• Claim number

• Injury date

• Relevant medical history

Our MOA team will confirm after reviewing your intake.

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10. U.S. or Private Pay Patients

• Complete the U.S. Patient Intake Form

• Provide ID/passport

• Payment required before the appointment

• A detailed invoice will be provided

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11. Rescheduling or Canceling

Use the link in your confirmation message
or call the clinic directly.

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CityMed Pharmacy – On-Site Services

Enjoy convenient pharmacy care:

• Free same-day delivery

• Blister packs

• Vaccines (Flu, COVID-19, RSV, HPV, Shingrix, Pneumonia, Travel)

• Compounding

• Automatic refill setup

• New prescriptions faxed directly from your doctor

• Fast same-day processing

Learn more: https://citymedhealth.ca/pharmacy/

White Rock Pharmacy: 4-1493 Foster St
Surrey Pharmacy: #107-14818 60 Ave

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Book Your Appointment

• White Rock – Book Online

• Surrey – Book Online